Mojo Communication’s inbound teleservices can provide responsive, accurate and professional call handling. We can provide:
- 1800/1300/ 13 phone support
- Help desks/ customer service
- After hours help desks/customer service
- Order taking
- Cross selling
- Enquiry lines
- Product recall services
Mojo Communications can not only provide our clients with quantifiable results, we can also develop and implement campaigns that are thoroughly managed, right to the last detail, providing our clients with administration and consultancy services that enhance the effectiveness of their overall campaign.
Administration/support
- Mail Outs
- Questionnaires
- Detailed Reporting
- Data Base Management
- Bulk SMS & Email
- Forms
- Data Entry
Marketing services/consultancy
- Campaign Design and Management
- Strategic Marketing Advice
- Technology Selection
- Identifying Target Markets
- Surveys
- Product Trials/ Launches
Outbound telemarketing can be an extremely effective form of marketing, as it has the ability to be as economic as mass direct marketing; however it maintains person to person contact, thus generating a stronger, more lasting impression. Here at Mojo Communications, we help our clients to design, implement and manage effective outbound strategies that can reduce their cost per sale, increase client retention, and ultimately increase their sales and profits.
Outbound telemarketing is unique from inbound services, and requires different tactics and skill sets. These tactics and skills we specialize in, thus enhancing our client’s overall marketing and sales plans.
We enable our clients to not only sell their products/services, but to also:
- Appointment set
- Survey their market
- Obtain accurate, up to date demographic market research
- Quality control
- Sell business to business
- Sell business to consumer
- Cross sell, up sell
- Manage sales and leads
- Fund raise
- Manage data bases
- Provide courtesy calls/ customer feedback and follow up calls
- Build customer lists
- Identify and qualify potential customers/clients
- Development and trial new products/ services
- Manage loyalty programs
- Monitor statistics to provide accurate and insightful feedback
Here at Mojo Communications, we have the expertise and capabilities to develop, implement and sustain effective short term and long term campaigns.